Shipping Policies & FAQs
So, when can I expect to receive my tortoise?
Orders are shipped via FedEx Overnight, and require your signature at the time of delivery.
We try to make ordering as easy and predictable as possible so that you can be available to sign for your delivery. To that end, we have established the following shipping schedule:
Is it safe to ship a live animal?
This is a perfectly reasonable question which we get asked all the time. You want to be sure your tortoise will arrive safe and sound, and the practice of shipping live animals, especially reptiles, seems risky at best.
However, for over 30 years, the FedEx Live Animal Desk has employed a dedicated team of experts who specialize in coordinating live animal transportation. From polar bears to snakes and a plethora of species in between, this team knows their stuff.
Also, we only use FedEx approved, insulated, absorbent packaging that is specifically designed to keep reptiles safe. If necessary, we will coordinate with FedEx to ensure temperature-controlled shipping conditions.
On top of all that, Tortoise Town provides a 7-day health guarantee.
It’s best to have your animal’s habitat ready when it arrives, but don’t worry —your tortoise is in good hands!
We charge a flat $49.95 for overnight delivery to your doorstep. Please read our shipping information page before ordering. Our delivery schedule can be found below: